At Mehrmah, we are committed to delivering exceptional traditional clothing customized to your preferences. Below is our detailed return and exchange policy:
Customized Orders
Customized clothing is non-returnable unless:
- There is a defect or damage during production or shipping.
- The delivered product does not match the agreed specifications (size, color, embroidery, etc.).
Non-Customized Orders
Returns or exchanges are accepted for non-customized items within 7 days of delivery if:
- The item is unused, unwashed, and in its original condition with tags.
- The product is defective, damaged, or significantly different from the description.
How to Request a Return or Exchange
- Contact Us:
- Instagram: Mehrmah_officials
- WhatsApp: 03156830899
- Share Proof: Provide photos or videos describing the issue.
- Resolution: We will either remake the product or guide you through the exchange process.
Shipping & Refunds
- Defective Items: We cover the return shipping costs.
- Other Cases: Shipping costs are the customer’s responsibility.
- Refunds: Processed within 7–10 business days via the original payment method or as store credit.
Important Notes
- Handcrafted Variations: Slight variations in handcrafted items are part of their charm and are not considered defects.
- Sale Items: Return and exchange policies are not applicable to sale items.
Thank you for choosing Mehrmah! For any queries, feel free to reach out to us.